Returns & Exchanges
Due to the seasonal and personalized nature of the Walmart Beauty Box, we generally do not accept returns or offer exchanges for individual items or full boxes. If your box arrives damaged or is missing a specific product, please contact our support team within 30 days of delivery.
Check Eligibility
Verify that your request is related to a damaged item or a missing shipment, as standard preference-based returns are not supported.
Contact Customer Care
Email our support team with your order number and a clear photo of the damaged items or the shipping label from your box.
Await Evaluation
Our team will review your claim within 3-5 business days to determine if a replacement item or a partial credit is applicable.
Receive Resolution
Once approved, we will ship a replacement for the damaged product or issue a refund to your original payment method depending on stock availability.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing